PK

APRIL 10, 2020

The first task is to look to consumers and ask, how can we address their most pressing needs? In considering how to help retailers respond to the current crisis, four major themes in consumer sentiment emerge: Consumers are feeling uncertain, stressed, and anxious. Consumers are looking to decrease close physical interaction.

Retail 98

Retail Consumers Apparel Exercises 98

CSM Magazine

FEBRUARY 1, 2022

The combined solutions of K3 and Viji boost fashion and apparel brands to be more sustainable and ethical in their supply chain. critical software solutions, with a focus on fashion and apparel brands, today announced its acquisition of ViJi (Sas ). K3 , which provides business?critical Sustainability tops the agenda for 2022.

Retail 52

Retail Apparel Fashion Strategy 52

NetBase

JANUARY 13, 2020

It’s that time of year again, when the Consumer Electronics Show (CES) shares emerging technology that will rock our worlds in the coming year or so. We’re highlighting three here that capture the hearts and minds of consumers, along with social conversation found around each: managing emotion, sleep, and convenience contraptions.

Trends 70

Trends Consumers Apparel Innovation 70

CSM Magazine

OCTOBER 7, 2024

As AI technology advances, expect even deeper personalization opportunities that surprise and delight consumers at every turn. Mastery of these skills not only enhances customer interactions but also fosters innovative problem-solving approaches within organizations. This eventually ensures customers feel valued and understood.

Technology 52

Technology Customer Experience Apparel Chatbots 52

SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. Not just that, Nike NPS score is currently at 36 which can be considered a good NPS score as the retail and consumer goods industry’s average NPS score is 41. Let’s find out!

NPS 52

NPS Loyalty Strategy Loyalty Programs 52

TechSee

JUNE 12, 2018

Through new mobile technology, AR has emerged as an innovative tool that allows brands an almost unlimited opportunity to interact three-dimensionally with consumers on their mobile devices. Brands can incorporate a variety of AR experiences into their packaging, and offer the consumer an interactive visual experience.

Self Service 152

Self Service Customer Experience Apparel Retail 152

QuestionPro Audience

MAY 25, 2018

In addition to the rising temperatures, consumer spending is up! Keep reading to learn who, what, where, and most importantly, how much consumers are spending this Memorial Day weekend. Additionally, apparel, department, and electronic stores are the top categories where consumers are looking to spend.

Apparel 150

Apparel Travel Hotels Infographics 150

Alida

JANUARY 19, 2017

If the rumor is true, Amazon will challenge industry leaders like Nike, Lululemon and Under Armour in the $44-billion active apparel market. Sales in athletic apparel rose 12 percent in 2016 , according to the market research firm NPD, as more consumers wear their workout clothes outside the gym. Photo: Bloomberg.

Retail 100

Retail Apparel ROI Loyalty Programs 100

AWS Machine Learning

NOVEMBER 24, 2023

The manual creation of these descriptions across a vast array of products is a labor-intensive process, and it can slow down the velocity of new innovation. Manual translation and adaptation of product descriptions for each market consumes time and resources.

Ecommerce 117

Ecommerce Apparel e-support Retail 117

Happy or Not

FEBRUARY 2, 2023

For example, let’s say you’re an apparel retailer and your target customer segment is young adult females. I’m excited that we can now bring this unique innovation to market and help our customers with much deeper insights about their customers and visitors and what might be driving loyalty”. s ays Kenneth G. How does it work?

Connections 73

Connections Feedback Apparel Sports 73

NetBase

MAY 28, 2019

Retail consumers are a fickle lot. There’s a big difference between selling other products — say, fashion or apparel — online [and] selling health and wellness products online,” Norpel explained. And getting consumers in-store is always the goal, assuming there is an “in store.” Stay Loyal to Your Base.

Analytics 60

Analytics Retail Consumers Ecommerce 60

C3Centricity

SEPTEMBER 14, 2020

Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. Offering free returns may work for apparel but not for electronics. In several industries, consumers will want to see, compare and appreciate items before they purchase something. Am I being naive?

Retail 194

Retail Trends Apparel Transportation 194

SmartMessage Blog

FEBRUARY 25, 2024

Cross marketing definition is an innovative and collaborative marketing strategy where brands join forces to promote each other’s products or services. Consumers often appreciate the innovative and added value that such collaborations bring. What is Cross-Marketing? What are The Benefits of Cross-Marketing?

Examples 52

Examples Marketing Automotive Fashion 52

C3Centricity

APRIL 29, 2020

Fast forward a decade or so, and supermarkets are scrambling to catch up as start-ups in many developed countries are giving this new type of freedom to consumers. Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. So what is a poor manufacturer to do?

Retail 177

Retail Apparel Transportation Trends 177

CSM Magazine

JANUARY 30, 2024

As consumers, we are not merely transactional entities; we are individuals seeking experiences that resonate with us. Recognizing the pivotal role customer service plays in this quest is the first step towards a more rewarding consumer journey. a name synonymous with innovation, also shines as a beacon of exceptional customer service.

Customer Centricity 111

Customer Centricity Exceptional Customer Service e-support Case Study 111

BirdEye

MAY 12, 2023

And with good reason – 84% of consumers trust referrals. Gymshark Gymshark is one of the world’s most recognized fitness apparel and accessories brands. It has earned a significant following among fitness enthusiasts and athletes due to its fashionable fitness apparel. And that’s what referral codes are for.

Examples 98

Examples Apparel Social Media Fashion 98

BirdEye

MAY 3, 2023

And one of the first distinctions you’ll look for when choosing your channel is its ability to reach businesses versus consumers. Channels that help you reach businesses are called B2B (Business to Business) marketing channels, and those that help you reach direct consumers are called B2C (Business to Consumer).

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Second to None

MAY 24, 2018

While we like to think about relationships with consumers from a broad organizational perspective, ultimately the heavy load of this consumer perception is carried by the people directly involved in these interactions. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Apparel 86

Apparel Retail Competitive Advantage Voice of Customer 86

PK

MAY 12, 2020

Having a robust digital presence is unquestionably critical for any consumer brand. As digital technology continues to evolve at a rapid pace, consumer expectations of brands’ digital experiences evolve along with it. In short, mobile empowers brands to engage customers in new ways. million active users each week.

Loyalty 52

Loyalty Loyalty Programs Apparel Guidelines 52

C Space

APRIL 18, 2019

Dan Sills is the producer of Outside In , a podcast that explores changes in business and consumer behavior and where the two converge. McGrath’s books, including the bestselling, The End of Competitive Advantage, are tomes for anyone looking for gamechanging thinking on business strategy and innovation. Nothing less is sufficient.”.

Apparel 40

Apparel Social Media Entertainment Hospitality 40

C Space

FEBRUARY 13, 2019

A sociologist, ethnographer, and author, she’s our in-house pathfinder, constantly mapping out ways for brands to innovate and push boundaries. Nearly 90% of consumers who rated Amazon in our 2018 Customer, Experienced. What consumers are not so subtly hinting at is an Amazon that services their every need within its ecosystem.

Apparel 40

Apparel Advertising Retail Wireless 40

C Space

JANUARY 18, 2021

In 2020, one of the macro-shifts we observed among consumers was that the essential became emotional and the emotional became essential. Coupled with an unpopular mid-pandemic price hike, we are beginning to see weak signals of discontent from consumers becoming more skeptical of the brand, even as they continue to use it.

Engagement 116

Engagement Apparel Financial Automotive 116

GlowTouch

APRIL 27, 2021

Today, the remarkable thing is the rate of evolution and innovation that has made wearables into a bustling industry. In large part, wearables exist at the consumer level, but they are likely to move into the workplace as well. Consumer electronics like headsets, smart glasses, and smartwatches. Health-Related Innovation.

Trends 52

Trends Technology Fashion Sports 52

Maru Group

MAY 18, 2021

By Vik Sood, Senior Vice President, & Patrick Tillman, Senior Research Manager, Consumer Goods and Services | May 18, 2021. In Part 1 of our series on HENRYs , we uncovered that recent pandemic-driven financial responsibility is expected to be short-lived as high discretionary spending returns in the post-COVID lives of these consumers.

Travel 52

Travel Apparel Sports Exercises 52

Happy or Not

OCTOBER 24, 2023

2024 promises to be an exciting year filled with new opportunities and challenges as retailers are expected to continue adapting to changing consumer behaviors, focusing on enhancing the customer experience. Companies will employ various marketing strategies to attract more consumers and drive demand for their products and services.

Retail 36

Retail Social Media Multi-Channel Apparel 36

NetBase

JUNE 2, 2020

In this overview detailing why this merger is a match made in retail heaven, we’ll share consumer and market intelligence around: The state of retail post-COVID. And brands will want to note some key stats we’ve uncovered: Gen Z and millennials accounted for nearly $350 billion in consumer spending in 2019. All Roads Lead to Retail.

Ecommerce 52

Ecommerce Retail Apparel Trends 52

Second to None

MAY 22, 2018

Regardless of the industry, the best organizations are striving to optimize each individual interaction that a consumer has with your brand. Second To None recently conducted a benchmarking study that monitored employee performance for a select group of casual apparel stores. The post Are Your Employees Practicing Suggestive Selling?

Apparel 54

Apparel Voice of Customer Brands Sales 54

Optimove

FEBRUARY 16, 2023

In  May , we welcomed  Fanatics , the leading sports apparel company, to help them employ a more customer-led marketing approach. with a significant  improvement to our churn predictive model , a sign of continued innovation and determination to offer clients an all-in-one solution for their CRM Marketing needs. 

CRM 52

CRM Sports Marketing Apparel 52

Second to None

FEBRUARY 4, 2020

“More than half (51 percent) of grocery sales are digitally-influenced, according to a new survey report from Deloitte, “ The Grocery Digital Divide: How Consumer Products Companies Can Deliver on the New Digital Imperative.”. consumer products leader. What grocery consumers want: convenience, curation and integration.

Customer Journeys 48

Customer Journeys Retail Apparel Consumers 48

CSM Magazine

FEBRUARY 12, 2024

This digital revolution presents a unique set of challenges, from navigating complex virtual worlds to meeting the heightened expectations of tech-savvy consumers. However, it also offers unparalleled opportunities for innovative, immersive support solutions that can enhance customer satisfaction and loyalty.

Customer Service 52

Customer Service Apparel Chatbots Transportation 52

Avaya

MARCH 23, 2017

So much so that nearly 90% of companies now compete solely on CX —a drastic increase from 36 % in 2010—and 50 % of consumer product investments are expected to be redirected to CX innovations—like attribute matching—by the end of this year. Every customer is familiar with the call queue.

Apparel 61

Apparel Contact Center Call Center Omni-Channel 61

ProProfs Chat

JULY 30, 2021

Consumers consider different aspects of your brand like quality, value, website responsiveness, values, and so on to form an opinion about your brand. (a) Consider the following research study by Edelman which shows the top reasons why consumers trust a brand. Also, Taylor Stitch could outwit its competitors in the apparel industry.

Brands 111

Brands Net Promoter Score Social Media e-support 111

Second to None

MAY 10, 2018

Due to the proliferation of online product availability, consumers now desire more from brands than low price points and geographic proximity. One successful example is the “Locally Yours Pop-up Market” implemented by the popular women’s apparel brand Anthropologie. 1] [link]. [2] 2] [link]. [3]

Apparel 54

Apparel Retail Voice of Customer Brands 54

West Monroe

SEPTEMBER 17, 2023

Following previously hot consumer pushes in VR and crypto, it’s valid to be skeptical of the most recent fad in the business world: generative artificial intelligence (Gen AI). Consider an e-commerce company that sells fashion apparel. So, what is gen AI, and how can it impact your sales organization?

Sales 52

Sales Marketing How To Effort Score 52

DCX

SEPTEMBER 29, 2024

Why it matters: This innovation could revolutionize public transportation customer service, potentially reducing wait times and improving efficiency. The big picture: Consumers across age groups are increasingly buying products through social apps, gaming platforms, and livestreams, challenging traditional e-commerce models.

e-support 59

e-support Customer Centricity Apparel Leadership 59

TechSee

AUGUST 7, 2018

Online retail has been revolutionized in recent years; creating ease for consumers while allowing retailers to track and influence the buying process, effectively reshaping how, where and when customers interact with their brand. Yet, all this progress has created a new set of sales challenges. Common challenges: Buyer uncertainty.

Sales 95

Sales Tools Engagement How To 95

AWS Machine Learning

MARCH 1, 2023

It can be utilized to generate new and innovative apparel designs while offering improved personalization and cost-effectiveness. AI-driven design tools can create unique apparel designs based on input parameters or styles specified by potential customers through text prompts.

Fashion 98

Fashion Training Apparel e-support 98