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Offering free returns may work for apparel but not for electronics. Explore new technologies to reimagine the in-store/onlineexperience blurring the lines between digital/brick-and-mortar. And why China is in a race to transform itself from the manufacturer of the world to a global innovation hub.
Offering free returns may work for apparel but not for electronics. Explore new technologies to reimagine the in-store/onlineexperience blurring the lines between digital/brick-and-mortar. And why China is in a race to transform itself from the manufacturer of the world to a global innovation hub.
With so much spend now gravitating online, it’s particularly important for bricks and mortar retailers to match or even exceed online customer experience if they want to thrive. How can the physical store environment distinguish itself from an onlineexperience?
And it can ask anything you wish to know, including welcome experiences, questions answered, and support received. For best results: Employ customer-facing surveys to ask questions about their onlineexperiences or how your service compares to competitors. What innovative features would you like to see in our service app?
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