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The Customer-Centric Compass

CSM Magazine

a name synonymous with innovation, also shines as a beacon of exceptional customer service. They handle your queries with precision, offering personalized interactions through tailored product recommendations and user experiences. Apple Inc.,

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Customer intent is a treasure trove of actionable data hiding in plain sight

Think Customers

Oftentimes, the user experience developed by a company for its customers overlooks critical components of the underlying intents the customer wants resolved through their customer experience (CX),” says Ravi Bharadwaj, executive director of corporate strategy at TTEC.

Data 59
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With Benefits and Examples: What is Cross-Marketing?

SmartMessage Blog

Cross marketing definition is an innovative and collaborative marketing strategy where brands join forces to promote each other’s products or services. Consumers often appreciate the innovative and added value that such collaborations bring. What is Cross-Marketing?

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Circular Edge Celebrates 15th Anniversary at JD Edwards INFOCUS

Circular Edge

As a Platinum Partner of Quest Oracle Community, Circular Edge will showcase how Oracle JD Edwards customers have leveraged the latest tools and technologies to adopt code current and cloud strategies, improve user experiences and transform business processes during INFOCUS, which will be held August 20-22 in Denver, Colorado.

Apparel 40
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Virtual fashion styling with generative AI using Amazon SageMaker 

AWS Machine Learning

It can be utilized to generate new and innovative apparel designs while offering improved personalization and cost-effectiveness. AI-driven design tools can create unique apparel designs based on input parameters or styles specified by potential customers through text prompts.

Fashion 108
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Rethinking loyalty for mobile

PK

A great example of this approach comes in the work we do with a leading action sports footwear, accessories and apparel retailer. As the program has grown exponentially within the US and around the world, we’ve stayed true to our focus on engagement, limiting discounts and maintaining margin while delivering an on-brand member experience.

Loyalty 52
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DCX Links | September 29, 2024

DCX

Why it matters: This innovation could revolutionize public transportation customer service, potentially reducing wait times and improving efficiency. The big picture: As AI technology advances, more industries are exploring ways to automate customer-facing roles, raising questions about the future of human-AI interactions in daily life.