CSM Magazine

DECEMBER 17, 2024

Optimized E-Commerce Recommendations Imagine running an e-commerce business selling apparel. Seamless Loyalty Programs Loyalty programs can deliver massive customer retention benefits when personalized appropriately. This boosts relevance, engages shoppers, and grows conversions.

Data 52

Data e-support Customer Experience Apparel 52

Talkdesk

DECEMBER 18, 2020

Years of fast and convenient returns for online purchases have created permanent habits, such as purchasing multiple sizes of apparel in order to return those that don’t fit: To minimize the financial impact on your business, here are three areas of focus to reduce holiday return volume: . Provide a great post-purchase customer experience.

Retail 106

Retail Apparel Data Ecommerce 106

ProProfs Chat

MAY 28, 2020

People think of loyalty as a customer for a lifetime, but it is really much simpler than that. No matter if you own a mom and pop shop at a street corner or run a multinational apparel brand, loyal customers are driving your business forward, one transaction at a time. . However, brand loyalty has become just another ‘buzz-phrase’.

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93

delighted

JULY 13, 2022

Many times, they’ve developed an emotional relationship with your company (often thanks to a positive customer experience or customer loyalty program) so they’re motivated to maintain that feeling. Now that we’ve covered how to measure customer loyalty, let’s turn our sights to how to keep customers loyal, for longer.

Loyalty 88

Loyalty Measurement Customer Experience Net Promoter Score 88

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. She has everything; from outdoor gear to athletic apparel and fitness equipment.

Retail 52

Retail Feedback How To Self Service 52

SurveySensum

JULY 19, 2023

One notable example of this is their introduction of the program ‘Nike By You.’ ’ By actively gathering and analyzing customer feedback , Nike discovered that its customers desired the ability to design their own shoes or apparel. Sephora is a prime example of seamless omnichannel integration in retail.

Retail 40

Retail Examples Customer Experience Social Media 40