Delighted’s retail customer experience guide for 2021 and beyond
delighted
NOVEMBER 20, 2020
apparel) compared to 2019. Measuring CX during a customer’s digital journey can be done with a few different survey methodologies: Net Promoter Score (NPS) : This measures the loyalty of your customers by asking them how likely they are to recommend your brand, product, or service. Is this the end for retail?
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