C3Centricity

SEPTEMBER 14, 2020

Offering free returns may work for apparel but not for electronics. Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar.

Retail 213

Retail Trends Apparel Transportation 213

C3Centricity

APRIL 29, 2020

Offering free returns may work for apparel but not for electronics. Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar.

Retail 182

Retail Apparel Transportation Trends 182

Kayako

MARCH 14, 2017

We didn’t want to use the term store, because it connotes ‘storage,’ which is not what we’re doing… In a lot of clothing and apparel stores, you’ll see the staff fussing around with the stock—straightening it, counting it, replenishing it. That sucks up a lot of their time, leaving only marginal attention for the customer.

Brands 99

Brands Customer Experience Retail e-support 99

Eptica

FEBRUARY 26, 2016

With so much spend now gravitating online, it’s particularly important for bricks and mortar retailers to match or even exceed online customer experience if they want to thrive. How can the physical store environment distinguish itself from an online experience?

Retail 48

Retail Customer Experience Apparel Ecommerce 48

West Monroe

MAY 24, 2022

Moreover, issues with their hardware products – from Bikes to Treads – still linger even as they invest further in hardware with the Peloton Guide and Rower, in addition to disappointing sales for Peloton-branded apparel. Loyalty is fleeting, and if you aren’t close to your customer, you give oxygen to competitors.

Company 98

Company Financial Leadership Apparel 98

West Monroe

MAY 24, 2022

Moreover, issues with their hardware products – from Bikes to Treads – still linger even as they invest further in hardware with the Peloton Guide and Rower, in addition to disappointing sales for Peloton-branded apparel. Takeaway Loyalty is fleeting, and if you aren’t close to your customer, you give oxygen to competitors.

Company 52

Company Financial Leadership Apparel 52

BirdEye

MAY 23, 2023

And it can ask anything you wish to know, including welcome experiences, questions answered, and support received. For best results: Employ customer-facing surveys to ask questions about their online experiences or how your service compares to competitors.

Feedback 52

Feedback Survey Net Promoter Score NPS 52