Comm100
SEPTEMBER 4, 2022
Be clear about wait time. If a customer must wait, let them know for how long, and what it is that they are waiting for. For example, if your company creates skater apparel, you might want to use a more casual tone for your live chat than if you were selling cyber security solutions to government organizations.
C3Centricity
SEPTEMBER 14, 2020
Offering free returns may work for apparel but not for electronics. The success of Uber and Lyft lies partly in the fact that the customer can call a car and immediately know the waiting time based on a live map of their surroundings. Customers will always need to see and try before they buy in numerous categories.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
C3Centricity
APRIL 29, 2020
Offering free returns may work for apparel but not for electronics. The success of Uber and Lyft lies partly in the fact that the customer can call a car and immediately know the waiting time based on a live map of their surroundings. Customers will always need to see and try before they buy in numerous categories.
Service Untitled
JANUARY 3, 2013
According to The Huffington Post, the call set a new record; beating out the previous record at the online shoe and apparel retailer of 8 hours and 29 minutes. On December 8, Customer Loyalty Team member Shaea Labus spent 10 hours and 29 minutes on a phone call.
Comm100
JUNE 13, 2018
This results in longer wait times and negatively impacts the customer experience. With live chat, agents can handle as many as three or more chats simultaneously (as opposed to one at a time over the phone). This helps businesses reduce wait times, and saves companies money on personnel costs and toll chargers.
Think Customers
JULY 29, 2022
Having the right information on hand also reduces wait times, costs to serve, and increases customer satisfaction. Apparel companies Stitch Fix and ThirdLove are two examples of companies that tout their use of data analytics and artificial intelligence in their services.
Bizagi
JANUARY 23, 2020
The bank was able to carry out 3,000 transactions a second, reducing customer-waiting times by 10x, massively increasing cross-sell revenues and driving consistent increases in Net Promoter Scores month-on-month. Start small, think big, scale fast was the approach taken by multinational sports apparel manufacturer adidas.
Expert insights. Personalized for you.
246 
Let's personalize your content