ShepHyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: I’ve been studying how different brands are creating successful loyalty programs. Loyalty and self-service round out the four.

Loyalty Programs 70

Loyalty Programs Customer Service Self Service e-support 70

CSM Magazine

MARCH 13, 2020

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Here are 5 ways specialist service bots can play a winning role in your organization’s customer retention strategy: 1.

Self Service 64

Self Service Chatbots Contact Center Policies 64

ShepHyken

APRIL 15, 2022

This week, we feature an article by Manpreet Chawla, senior digital marketing specialist at Knowmax , a knowledge base management solution for enterprises looking to provide exceptional customer experience to their customers via enhanced agent satisfaction. Read Shep’s latest Forbes article: How To Beat The Stock Market By Four Times.

Strategy 70

Strategy Customer Experience How To Knowledge Base 70

CSM Magazine

FEBRUARY 7, 2023

Unleash the chatbot! From an operational point of view, speech analytics help to identify self-service containment opportunities or agent knowledge gaps. Change the mindset from self-service OR human-assisted to a more realistic blended one. Stay true to your brand values.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

CSM Magazine

DECEMBER 11, 2023

In today’s digital landscape, chatbots have become an invaluable customer engagement and support tool for many businesses. According to Statista, the chatbot market is forecast to reach around 1.25 Moreover, the cost of developing a sophisticated chatbot with local teams can be prohibitively high for many companies. billion U.S.

Chatbots 52

Chatbots Self Service Software Wait Times 52

SurveySensum

FEBRUARY 20, 2024

Self-Service Options : Offer self-help options such as FAQs, knowledge bases, and chatbots to empower customers to find answers and solutions independently. Transparency in admitting faults and taking corrective actions shows customers that the brand values their trust and is committed to delivering a positive experience.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Self-Service Options : Offer self-help options such as FAQs, knowledge bases, and chatbots to empower customers to find answers and solutions independently. Transparency in admitting faults and taking corrective actions shows customers that the brand values their trust and is committed to delivering a positive experience.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52