Top 5 Customer Service & CX Articles for Week of August 12, 2024
ShepHyken
AUGUST 11, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Conversely, organizations cannot afford to get CX wrong, as dissatisfaction can result in diminishing brand value, lost revenue, and customer churn.
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