ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Share this article. Share this article. Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. These platforms provide a goldmine of data regarding customer sentiment and brand perception.

Interaction 98

Interaction Analytics Call Center Contact Center 98

Playvox

APRIL 21, 2023

Then set up a way to conduct quality analysis on those interactions to ensure you are delivering on your committed customer expectations. Contact center software driven by artificial intelligence (AI) can help by putting an end to spreadsheets and manual processes, easing the burden on your workforce management team.

Omni-Channel 95

Omni-Channel Self Service Customer Experience Contact Center 95

CSM Magazine

JULY 6, 2021

The disgruntled customer may feel like they have been abused, ignored, taken advantage of and at worse, defrauded. A customer with a problem brings an emotionally charged drama to the attention of a customer service representative. Obviously, it’s in the best interest of all parties to settle the dispute quickly.

Social Media 59

Social Media Contact Center Software Call Center Retail 59

NobelBiz

JUNE 4, 2024

In this comprehensive guide, we’ll dive into the nuances of customer service in call centers, exploring everything from the evolution of call centers to the latest trends and best practices. What is a Customer Service Call Center?

Call Center 52

Call Center Customer Service Social Media Contact Center 52

NobelBiz

APRIL 16, 2024

The concept of omnichannel customer engagement has been around for a while now, yet not all companies utilize it correctly or at all. This can enable agents to access comprehensive customer histories, ensuring that they are well-informed and can provide consistent and efficient service.

Omni-Channel 52

Omni-Channel Customer Engagement Engagement Contact Center 52

NobelBiz

APRIL 3, 2023

Call center quality management (QM) is an essential process that helps businesses ensure their call centers are meeting customer expectations and delivering quality services. This comprehensive article will dive deep into call center quality management. Why is Call Center Quality Management Important?

Call Center 52

Call Center Customer Satisfaction Contact Center Management 52