ShepHyken

OCTOBER 23, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX. Follow on Twitter: @Hyken.

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Customer Service Retail Customer Service Training Measurement 74

ShepHyken

NOVEMBER 14, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. ROI’s on the Prize: Twitter Links Social Customer Care and Willingness to Pay by Lia Winograd. Here are my top five picks from last week.

Omni-Channel 48

Omni-Channel Customer Service Trends Contact Center 48

ShepHyken

OCTOBER 10, 2018

This brings me to an article I just read about a man who was banned from an all-you-can-eat sushi restaurant for eating too much food. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. We did this every week, and every week the manager and servers were happy to see us.

Customer Service Training 125

Customer Service Training Loyalty Company Training 125

ShepHyken

OCTOBER 31, 2018

They are totally consistent with what we stand for, what I write about in my books and articles, and how we conduct ourselves at work every day. And, we want to teach our clients to be amazing to their customers, clients, guests, members – and anyone else they do business with. Those three words are very important. It’s simple….

Sports 118

Sports Customer Service Training Examples Training 118

ShepHyken

MARCH 14, 2018

There are plenty of other words and phrases people say that upset customers, cause them to lose confidence , and may ultimately cause them to leave and never come back. Share this article with your team, then sit down and talk about which of these phrases might be in your vocabulary – and banish them. Develop better responses.

Wait Times 118

Wait Times Customer Service Training Customers Customer Service 118

ShepHyken

SEPTEMBER 7, 2018

This week we feature an article by Michelle Nickolaisen about customer review programs. Accept that you may be reviewed by the customer. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes Articles: 57% Of Sales Reps Missed Their Quotas Last Year.

Case Study 89

Case Study ROI B2B Study 89

ShepHyken

SEPTEMBER 7, 2016

Customer Opportunity. Just last week I wrote an article about companies that ask customers to repeat their problems, account numbers and more. So consider this a follow-up to that article that approaches the subject from a completely different angle. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Representative 48

Customer Service Representative Customer Service Training Customers Customer Service 48

ShepHyken

DECEMBER 4, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions.

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Customer Service Government Poor Customer Service eBook 0