Storyminers
AUGUST 26, 2020
Customer Focused Business Culture Tips. Creating a standout customer experience is an all-hands approach. Every employee needs to understand the importance of their individual contribution when it comes to customer happiness and the overall experience. Read the full article here. Lize-Mari 26/08/2020.
eglobalis
NOVEMBER 5, 2024
This often happens with Brian’s works therefore I decided to post this short article about his work. This approach has transformed how companies see and interact with their customers, helping them create more meaningful experiences, enhance design, and drive loyalty in a digitally dominated world.
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ShepHyken
OCTOBER 27, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Regardless, good CX means using them properly and educating customers on why they should use them.
ShepHyken
NOVEMBER 18, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: For years, I’ve said, “The customer is NOT always right… But if they are wrong, let them be wrong with dignity and respect.”
ShepHyken
JULY 5, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. They may even make you rethink how you email your customers. 7 ways leaders can model great customer service by Jeff Toister.
ShepHyken
MAY 10, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 8 Ways to Win Customer Loyalty With Streamlined Customer Support by Samuel O’Brien. Follow on Twitter: @Hyken.
ShepHyken
JANUARY 25, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. “I My Comment: This is a great article. Customer service expert Chip Bell sets the stage with a story.
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