Retently

AUGUST 15, 2024

That’s what Customer Satisfaction Score (CSAT) is all about. In this article, we’ll dive into the best CSAT tools available for ecommerce and retail businesses. It has an emphasis on humanizing customer-agent interactions and boosting agent engagement through gamification and rewards. Pro Plan : $249 per month.

Ecommerce 78

Ecommerce Retail Software Brands 78

NobelBiz

AUGUST 28, 2023

In this article, we’ll explore actionable strategies that will help you revolutionize your contact center’s performance and create experiences that leave customers raving. From outdated systems to integration complexities, tech challenges can disrupt the rhythm of seamless customer interactions.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

SurveySensum

JULY 14, 2020

Nandkishor Tripathi – Global Head of Customer Experience at SurveySensum. Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Currency Alliance

APRIL 10, 2021

The reason I’m writing this article is that many loyalty teams have, historically, not executed brilliantly. The 40-60% of less frequent customers are a far larger commercial opportunity. Capture exclusive customer insight. Your proprietary data tells you a lot about your most frequent customers.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 10, 2021

I also care a lot about companies executing their digital transformations well, so they can deliver more value to customers, build more sustainable businesses, and survive in the age of Amazon, Alibaba, and WeChat. If you get either of these dimensions wrong, no amount of points will make customers loyal.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52