Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Whether through a simple “How satisfied were you with our service?”

Survey 141

Survey Customer Service Strategy Effort Score 141

CSM Magazine

NOVEMBER 17, 2024

This is where exemplary customer service makes all the difference. Here are some insightful tips to help you become a leader of customer service in the loan industry. Give your customer service representatives the tools and autonomy they need to solve problems efficiently.

Tips 52

Tips Customer Service Exceptional Customer Service Customer Service Representative 52

Provide Support

SEPTEMBER 27, 2017

Key Personality Traits for A Perfect Service Rep. Providing outstanding customer service naturally starts from finding and hiring the right employees for your customer support team. But beyond that, there are certain characteristics and qualities that set excellent customer service employees apart. (.).

Customer Service Representative 58

Customer Service Representative Customer Service Culture Customers 58

CSM Magazine

NOVEMBER 11, 2024

The demand for skilled customer service professionals has never been higher. For students looking to build a rewarding career, customer service management offers a compelling pathway. However, it also offers: Excellent Growth Potential: According to the U.S.

Tips 52

Tips Customer Service Management Contact Center 52

CSM Magazine

OCTOBER 29, 2024

Today, exceptional customer service has become a crucial factor in attracting and retaining players. In this article, we’ll explore key strategies that online casinos can implement to enhance the player experience through outstanding customer service. Key Strategies for Winning Customer Service 1.

Customer Service 52

Customer Service Customer Experience Exceptional Customer Service Social Media 52

ShepHyken

APRIL 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. To Provide the Best Customer Experience, Be Proactive by Frank Konkel. A good service opportunity went bad.

Customer Service 105

Customer Service Hotels Hospitality Government 105

CSM Magazine

OCTOBER 22, 2024

In today’s competitive environment, exceptional customer service is paramount. Personalization in corporate recognition not only boosts employee morale but also enhances the customer experience. Discover the strategies that can transform your customer service operations.

Customer Service 52

Customer Service Strategy Exceptional Customer Service Customer Service Representative 52

CSM Magazine

SEPTEMBER 12, 2024

Customer service represents fascinating career prospects. It is due to the fact that rapid technical improvements and increased globalization, which are combined with ever-increasing competition, have prompted businesses across all industries and countries to prioritize customer service.

Customer Service 52

Customer Service Customer Service Representative e-support Knowledge Base 52

BlueOcean

JANUARY 4, 2017

The evolution of the self-serve customer service solution isn’t exactly headline news as we enter this new year. We all know that many, if not most, consumers today prefer to avoid interacting with a live customer service representative if a self-serve option is available. And that is headline news.

Customer Service 223

Customer Service Call Center Hospitality Customer Service Representative 223

ShepHyken

FEBRUARY 19, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The gold in the article is his simple three-step approach to building a customer-focused culture. Is it that simple?

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

Comm100

MAY 25, 2022

Further social upheavals amongst workers and customer expectations have also occurred. Ultimately, customer service and contact centers have not been immune to these changes. In this article, we’ll look at some of the new challenges that have emerged to impact contact centers. Redefining the Customer Agent Experience.

Contact Center 130

Contact Center Customer Service Omni-Channel Social Media 130

CSM Magazine

OCTOBER 29, 2024

In today’s fast-evolving business landscape, customer service has moved beyond merely solving problems or answering questions. Companies are now responsible for a range of measures that impact the customer experience, from ensuring compliance with complex regulations to implementing safety protocols that build trust.

Measurement 52

Measurement Customer Service Hotels Policies 52

NobelBiz

JUNE 4, 2024

Customer service is the backbone of any successful call center. It’s the first point of contact between a business and its customers, making it a critical component in shaping the customer experience. What is a Customer Service Call Center?

Call Center 52

Call Center Customer Service Social Media Contact Center 52

ShepHyken

JULY 9, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Deliver Terrible, Horrible, No Good, Very Bad Customer Experience by Deb Miller. Then read this article.

Poor Customer Service 85

Poor Customer Service Customer Service Infographics Travel 85

Happy or Not

NOVEMBER 13, 2024

Exceptional customer service goes beyond simply addressing customer inquiries—it involves anticipating needs, personalizing customer interactions, and delighting customers at every touchpoint. Within six months, JACK & JONES saw a significant improvement, with customer satisfaction scores rising by 35%.

Examples 36

Examples Customer Service Case Study Hospitality 36

CSM Magazine

OCTOBER 23, 2024

As businesses increasingly turn to AI for customer service, the ethical implications of this technology deserve careful examination. The integration of AI in customer service raises questions about transparency, accountability, and the potential for bias, affecting both the customer experience and trust in the brand.

Customer Service 52

Customer Service Customer Service Representative Analysis Chatbots 52

CSM Magazine

JANUARY 29, 2024

89% of consumers said they are more likely to buy from a business again if they have a positive customer service experience. Improving customer service is easier said than done, and typically involves potentially costly employee training. there were common skills among all the top customer service representatives.

Customer Service 52

Customer Service Customer Service Representative Social Media Call Center 52

ShepHyken

SEPTEMBER 16, 2020

I recently wrote an article in Forbes about how to get customers to pay more. The focus, of course, was on customer service and experience. Research has irrefutably proven that customers will pay more for a better experience. It’s the same for certain aspects of customer service. Not that much!

Customer Service 169

Customer Service Customer Service Training Training Customer Service Representative 169

ShepHyken

SEPTEMBER 22, 2023

This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.

Self Service 65

Self Service Trends Customer Service Chatbots 65

ShepHyken

DECEMBER 31, 2021

She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. . What’s the main reason that customer service is so important?

Customer Service 138

Customer Service Customer Retention Customer Service Strategies Infographics 138

Lumoa

SEPTEMBER 16, 2020

One of the places in which the customer journey rises or falls is customer service. Your support staff acts as the face and voice of your brand and, to many customers, this is the only direct interaction they will ever have with your company. That being said, poor customer service can lead to disastrous results.

Customer Journeys 195

Customer Journeys Customer Service Poor Customer Service Loyalty 195

CSM Magazine

JULY 15, 2024

In the courier world, customer service is a significant way to stand out from other companies. As people want fast and dependable deliveries more than ever before, their expectations of good service keep increasing. The system needs to have an interface that is simple for customers to use, either through a mobile app or website.

Customer Service 52

Customer Service How To Customer Service Representative Transportation 52

ShepHyken

APRIL 28, 2023

This week, we feature an article by Marcelle Santos, a copywriter at TextExpander , a software that helps individuals and teams communicate efficiently and consistently with their customers. She shares why customer standards matter and how your organization can meet them. Raise your customer service standards.

Meeting 66

Meeting Customer Service Self Service Customer Service Representative 66

CSM Magazine

MAY 14, 2024

Customer service often becomes the battleground where loyalty is won, and brands are differentiated. The saying “the customer is always right” has evolved into recognizing customer service as a crucial aspect of every business.

Customer Service Training 52

Customer Service Training Training Customer Service Customer Service Representative 52

CSM Magazine

MAY 18, 2022

Improving your customer service can have a whole range of benefits to your business. Here are 5 key areas of customer service you should consider improving. Are your email addresses easy to find online or on customer documents? Then, consider how you might go about making your customer service calls better.

Chatbots 105

Chatbots Customer Service Customer Service Representative Social Media 105

InteractionMetrics

SEPTEMBER 9, 2024

But if you ask them what their customer service strategy is, you’ll probably get blank stares. Here are two realities worth pondering: Every company communicates something about itself through customer service. Customers remember how they were treated far more than they remember your images and ads.

Customer Service Strategies 52

Customer Service Strategies Strategy Brands Customer Service 52

ShepHyken

MAY 4, 2023

This week, we feature an article by Clive Hanks from TextExpander , a communication and efficiency tool that helps individuals and companies become more productive. In today’s digital world, customer service productivity is more important than ever. What is customer service productivity?

Exceptional Customer Service 62

Exceptional Customer Service Self Service Customer Service Net Promoter Score 62

CSM Magazine

SEPTEMBER 23, 2024

With the rapid rise of e-commerce , omnichannel engagement, and customer service platforms, companies are now collecting and handling more customer information than ever before. Moreover, it will help to ensure compliance with regulations such as GDPR , protecting both your customers and your business.

Customer Service 52

Customer Service Customer Service Representative Omni-Channel Customers 52

CSM Magazine

SEPTEMBER 25, 2024

As businesses increasingly adopt digital currencies like Bitcoin, Ethereum, and the up-and-coming TON, the landscape of customer service is also evolving. But what does this shift mean for customer service, and how can businesses adapt to meet the changing expectations of their customers?

Customer Service 52

Customer Service Customer Service Representative Customer Satisfaction Banking 52

CSM Magazine

JUNE 27, 2024

Customer service is the backbone of any successful business. Crafting memorable experiences that hook customers from the start is what sets exceptional businesses apart from the rest. Here we’ll examine each element and uncover the secret to exceptional customer service!

Customer Service 52

Customer Service Self Service Hotels Wait Times 52

CSM Magazine

OCTOBER 25, 2023

In customer service, employees are the face of the company and the effectiveness of the onboarding process cannot be overstated. This article outlines techniques and best practices for human resource (HR) managers to use to effectively onboard customer service employees.

Customer Service 52

Customer Service Handbook Tips Customer Service Representative 52

ECXO

JULY 26, 2023

Unleashing the Power of Real-Time Data: Enhancing Customer Understanding Article source: [link] In a recent article we talked about the widening gap in Europe in customer experience maturity. Improve the omnichannel experience Real-time data enables businesses to provide a seamless omnichannel experience for customers.

Data 296

Data Analytics Touchpoint Customer Service Representative 296

CSM Magazine

OCTOBER 16, 2024

However, with this opportunity comes a significant challenge: clear and effective communication with customers who speak different languages. With customer service being a vital touchpoint for any business, seamless multilingual support has become essential for enhanced customer satisfaction and loyalty.

Customer Service 52

Customer Service How To Customer Service Representative Tools 52

CSM Magazine

APRIL 17, 2024

In today’s fast-paced, customer-centric business landscape, the traditional approach of reactive customer service—to wait for customers to reach out with issues—no longer reigns supreme. Proactive service can lead to pleasant surprise and delight as it shows customers that the company values their time and business.

Customer Service 52

Customer Service Self Service Return on Investment Social Media 52

CSM Magazine

JUNE 1, 2023

Mike Myer, CEO of Quiq, explores the impact of ChatGPT on the world of customer service. One of the first areas recent AI advances will impact greatly is customer service and support – the exchange of information between companies and their customers.

Customer Service 105

Customer Service Chatbots Customers Training 105

Comm100

JUNE 30, 2021

Customer service is often cited as the most important factor in customer satisfaction. It’s why we’re here to talk about how your customer service team can give your customers a positive experience, no matter the circumstance or query. What exactly is customer service?

Customer Service 130

Customer Service Customer Experience Social Media Customers 130

CSM Magazine

DECEMBER 13, 2023

In a competitive market, stellar customer service stands as the cornerstone of a thriving business. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported.

Customer Service 52

Customer Service CRM Call Center Employee Engagement 52