Lumoa

FEBRUARY 21, 2023

Gamification Gamification is all the rage in survey research and for good reason! In our last webinar, Lumoa CEO Carlos del Corral sat down with Mark Barrett and Sian Kerr from Watermelon Research to discuss just that. Here are some key insights.

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Gamification How To Customer Journeys Omni-Channel 195

CX Accelerator

MARCH 28, 2018

Based on insights from "Primed to Perform" by Lindsay McGregor and Neel Doshi, this article will reveal the top three motivators known to humankind! There is undeniable science behind the "gamification" movement that deserves our attention. Do your employees have a sense of curiosity and excitement about their work?

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Gamification Contact Center Self Service Employee Engagement 140

GetFeedback

APRIL 17, 2019

In this article, we’ll discuss the key four reasons why some customers prefer to suffer silently and then leave you for your competitors. Before thinking about contacting your customer service, people will have an opportunity to look through knowledge articles on your portal. But does this work well? And they don’t always.

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Self Service Customer Service Multi-Channel CRM 255

Calabrio

MARCH 4, 2025

But meanwhile, specialized solutions like self-scheduling tools , gamification, and automated quality management may be required to deliver real impact. Include jump links to article sections If possible, can we format these highlighted sections as callout boxes as we do in our definitive guides?

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Contact Center Omni-Channel Contact Center Software Software 130

ShepHyken

JULY 7, 2021

While I’ve written about this before, my original article about customer experience was more about how to create a more interactive experience. The example I used was how Home Shopping Network (HSN) incorporated gamification into the customer experience. It offered games and puzzles on its website.

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Verint

APRIL 19, 2017

Gamification, the application of gaming mechanics to motivate a specific behavior, is no longer a buzzword according to Tim Bradshaw, correspondent for the Financial Times in his recent article, “Pokémon Go Shows Gamification Is Far from Dead.”

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Gamification Financial Trends Employee Engagement 44

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

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Gamification Call Center Contact Center Employee Engagement 52

Lithium

OCTOBER 12, 2022

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

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ShepHyken

DECEMBER 5, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. So, our first article comes from the hospitality industry with five “guest loyalty” trends that should be considered by every business.

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Michelli Experience

DECEMBER 5, 2017

Rather than fearing change, Starbucks positions investments for future success by heeding research like that recently cited by Megan Graham in an Ad Age article : A new study, out today from SAP Hybris — which surveyed 1,000 U.S. The Right Choice for YOU.

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Gamification Consulting Study Customer Centricity 113

NobelBiz

APRIL 14, 2022

Gamification, reward, recognition or badges, they're all tools for building a strong culture, relationships and fighting turnover. The post VIDEO & ARTICLE: Building Skills through Different Types of Recognition appeared first on NobelBiz®.

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ShepHyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article starts with a definition that I can live with but is not quite how I would define it. Here are my top five picks from last week.

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Customer Service Net Promoter Score Loyalty Programs Gamification 66

Michelli Experience

JANUARY 17, 2017

Game theory obviously plays a role in “gamification” of mobile apps, online contests, or even the creation of buying incentives. In his article Mark identifies three key ways that designers in the video and mobile gaming industry create “gamer engagement”, loyalty, and spend. billion customers.

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CSM Magazine

APRIL 3, 2025

Gamification and FOMO : PEPE’s viral growth was fueled by gamified elements, such as staking rewards and rapid token launches. They’ll be more likely to actively participate. Data-Driven Insights : Platforms like Launchpad XYZ use advanced analytics to identify emerging tokens like PEPE. Users find their own good assets.

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Customer Experience Loyalty Programs Government Gamification 52

CSM Magazine

MARCH 27, 2025

Gamification to Keep Users Hooked Progress bars, badges, leaderboards – they turn every interaction into a mini-game. Real-Time Bonuses and Rewards Casinos understand the psychology of instant gratification. That taps into our natural love of challenges and achievements.

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Customer Engagement Engagement Gamification Competitive Advantage 52

CSM Magazine

MARCH 14, 2025

The Evolution of Gamified Loyalty Programs Gamification has become a core strategy in modern loyalty programs, blending elements of playfulness with customer engagement. Programs showcase how gamification reinforces customer engagement while building a sense of accomplishment.

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DCX

DECEMBER 29, 2024

billion wearable tech superstar, has cracked the code on gamification. The big takeaway: Gamification works because it makes the boring stuff fun. The Three Horizons Framework: This CustomerThink article talks about a game-changing approach to planning for the future: the Three Horizons Framework. What’s next for CX?

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NPS Gamification Effort Score Customer Centricity 52

Michelli Experience

DECEMBER 5, 2017

Rather than fearing change, Starbucks positions investments for future success by heeding research like that recently cited by Megan Graham in an Ad Age article : A new study, out today from SAP Hybris — which surveyed 1,000 U.S. The Right Choice for YOU.

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Gamification Consulting Study Customer Centricity 100

TechSee

JUNE 25, 2019

In this article, we take a deep dive into the different AI customer service technologies that companies are employing to improve their customer-facing interactions, as well as to enhance their internal processes. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents.

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Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. We will delve deeper into both of these points later in this article. Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 3.

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Contact Center Gamification Training Chatbots 84

Playvox

APRIL 11, 2023

Related Article: Top 10 Ways To Boost Contact Center Efficiency & Productivity 2. Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 3. Related Article: Five Coaching Tips For Contact Center Agents that Work 4. Related Article: How Gamification Can Help Call Centers Operate More Efficiently 5.

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Contact Center Employee Engagement Gamification Tips 63

CSM Magazine

AUGUST 27, 2024

From virtual reality simulations to gamification, the latest tech-driven approaches are transforming how businesses train their teams. In this article, we’ll discuss some of the most effective and advanced customer service training technologies of today. Who benefits from gamification-based training?

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Customer Service Training Training Gamification Customer Service 52

CSM Magazine

OCTOBER 21, 2024

Gamification can work wonders here too. A great rewards program is intuitive, easy to join, and worth the effort. The best ones build relationships over time, offering perks that feel tailored – like birthday surprises or discounts on frequently bought items. And a little mystery goes a long way, i.e., ‘Congratulations!

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Retail Engagement Customer Experience Tips 52

ShepHyken

MAY 26, 2023

This week, we feature an article by Zsuzsa Kecsmar, CMO and Head of Partnerships of Antavo , a software company that manages brand loyalty and retention programs. One key element is gamification, which incorporates game-like features such as challenges, leaderboards, and achievements into loyalty programs.

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Loyalty Programs Loyalty Gamification Customer Experience 62

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. This starts by hiring people who value the story, while reinforcing it in induction training, coaching sessions and morning team huddles.

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Gamification How To Call Recording Analytics 105

Optimove

OCTOBER 25, 2022

In this article, we take a closer look at the scariest factors when it comes to nailing your mobile marketing campaigns. There are many ways to ensure your campaigns avoid being tossed in the Boring Bin – personalization being the obvious solution – but here we want to focus on on rich media and gamification.

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Marketing Gamification How To Analytics 98

The DiJulius Group

NOVEMBER 4, 2021

You can do this effectively by applying some gamification elements. Read Full Article. Whether you’re launching a new customer experience strategy or you need to revisit and reinvigorate some of your existing customer service training, it is vital to add a customer service certification component.

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Gamification Customer Experience How To Customer Service Training 59

Lithium

JANUARY 28, 2020

In order to help all of our fellow Community Managers out there, from novices to experts, we put together a list of our favorite articles in Atlas. Gamification. Gamification Best Practices from 3 Leading Brands. Gamification: Turning Rewards and Recognition into Brand Engagement. Getting started.

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Resources Gamification Measurement Customer Journeys 52

Lithium

JANUARY 28, 2020

In order to help all of our fellow Community Managers out there, from novices to experts, we put together a list of our favorite articles in Atlas. Gamification. Gamification Best Practices from 3 Leading Brands. Gamification: Turning Rewards and Recognition into Brand Engagement. Getting started.

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Resources Gamification Measurement Customer Journeys 52

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This adds gamification to the customer experience mix and it could very well make your app viral. Read Shep’s latest Forbes article: . And you know what that means?

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Technology Customer Experience Social Media Multi-Channel 107

NobelBiz

FEBRUARY 27, 2024

This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements. RELATED ARTICLE What Is ACD – Automatic Call Distribution System? RELATED ARTICLE What is IVR? Table of Contents What is Call Center Optimization?

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Call Center Tools Contact Center Net Promoter Score 104

Retently

AUGUST 15, 2024

In this article, we’ll dive into the best CSAT tools available for ecommerce and retail businesses. It has an emphasis on humanizing customer-agent interactions and boosting agent engagement through gamification and rewards. That’s what Customer Satisfaction Score (CSAT) is all about.

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Totango

FEBRUARY 14, 2022

Use gamification methods to encourage customers to use and engage with your product regularly. The post How to Apply The 5 Love Languages to Customer Success appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Actions You Can Take Today : . Be attentive in out-of-product channels (i.e. Words of Affirmation.

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Customer Success How To Gamification Social Media 91

UJET

NOVEMBER 3, 2020

Agent Assist would identify your customer’s problem and immediately surface a knowledge article to the agent explaining what the blinking light means. Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses.

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Lithium

JANUARY 8, 2021

Read 's article to learn more about The Forrester Wave TM : and key takeaways from the report. Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow.

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Gamification Roadmap Analytics Resources 52

CSM Magazine

JULY 18, 2024

This article gives some of the major exceptional roles of technology in modern employee recognition. Running a gamification that aligns with your organisation’s goals and objectives can create healthy competition among teams and employees and ensure that they do not lose interest in the program.

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Technology Gamification Social Media Software 52

SurveySparrow

APRIL 5, 2022

This article will provide you with all kinds of post training evaluation questions so you can come up with the right ones for your training programs. Gamification. Gamification. Did you find the gamification features to be distracting? Would you like to see gamification features in the course? Presentation.

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