Article Gamification Multi-Channel 
GetFeedback
APRIL 17, 2019
In this article, we’ll discuss the key four reasons why some customers prefer to suffer silently and then leave you for your competitors. If you cover multiple communication channels (Aka omnichannel customer service ) , people will reach out: being able to choose the way to contact support simply makes it more convenient.
Retently
AUGUST 15, 2024
In this article, we’ll dive into the best CSAT tools available for ecommerce and retail businesses. It has an emphasis on humanizing customer-agent interactions and boosting agent engagement through gamification and rewards. It includes 15 account users, 3,000 monthly responses, multi-brand support, and custom CSS.
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CSM Magazine
APRIL 15, 2021
Make your brand story part of the thought process – by helping agents to internalise your organisation’s brand story so it becomes second-nature when interacting with customers, whatever the channel. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story.
ShepHyken
NOVEMBER 29, 2019
This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This adds gamification to the customer experience mix and it could very well make your app viral. Message bots to enable round-the-clock, multi-purpose customer service.
RapportBoost
DECEMBER 10, 2018
So, on the webinar today we are going to go over a few industry trends, at present two-third of contact centers are multi-channel and one-six are Omni-channel, where does your company fit in? Multi-channel usually includes voice, email, chat, SMS and even fax interactions. Why does this matter to us?
ChurnZero
JULY 12, 2019
These four channels MUST outperform other sources of MRR. I’m creating this article in Google Docs. Two important components in gamification are surprise and delight. But at the beginning of this article, we mentioned that the UX during the onboarding stage is connected to long-term churn as well. Feature Adoption.
Playvox
MARCH 21, 2024
One fun way to provide recognition is via a gamification solution. Ensure whatever solution you choose lets you schedule for the many channels in your contact center so you have coverage when you most need it – across all of your channels. For more ideas on ways you can motivate your agents, check out this article.
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