ShepHyken

MAY 13, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: This article is about customer support. My Comment: I enjoy articles on customer service metrics. Ease of use. Data analytics.

Customer Service 76

Customer Service Loyalty Programs Customer Retention Metrics 76

ShepHyken

SEPTEMBER 19, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 4 Ways Brands Are Boosting Customer Loyalty by Scott Clark. That’s what I was thinking as I started reading the article.

Loyalty Programs 66

Loyalty Programs Customer Service Infographics Chatbots 66

ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. ’ My Comment: I had heard about the “Zero Consumer” but wasn’t 100% sure what it meant until I read this article.

Customer Service 85

Customer Service Loyalty Programs Retail Loyalty 85

InMoment XI

DECEMBER 22, 2022

This article is designed to give you InMoment’s take on what voice of customer examples look like. This can include listening posts like customer support interactions, emails, live chats, direct surveys, online product reviews, social media comments, and more! Step #3: Understand Your Customer Data. The result?

Voice of Customer 418

Voice of Customer Examples Strategy Net Promoter Score 418

ProProfs Chat

MAY 31, 2019

How to Cultivate Customer Loyalty. The primary purpose of a customer loyalty program is to leverage the current customers into promoting the brand and retaining new customers. The question arises as to what approach should a business take to cultivate brand loyalty among its customers. It is Cost Effective.

Loyalty Programs 66

Loyalty Programs Loyalty Net Promoter Score How To 66

ShepHyken

JANUARY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My friend, Chip Bell, has written a great article that aligns with my belief that for the right reasons, it’s okay to fire the customer.

Customer Service 63

Customer Service Self Service Trends Hotels 63

ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof.

Social Media 89

Social Media Self Service Customer Service Marketing 89

ShepHyken

DECEMBER 30, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Using Social Media to Connect with Your Most Loyal Customers by Michael A. Create a better experience for them on social media.

Customer Service 111

Customer Service Self Service Social Media Customer Centricity 111

ShepHyken

MAY 28, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In this article, he shares a Ritz-Carlton story, which as usual, is a model for how to deliver a memorable experience that gets talked about.

Customer Service 78

Customer Service Loyalty Programs Social Media Loyalty 78

ShepHyken

OCTOBER 6, 2023

This week, we feature an article by Claron Kinny, Content Specialist at Beaconstac , the one-stop solution for all things QR. He writes about the strategies and tools to build customer loyalty. Building and maintaining customer loyalty is more critical than ever in today’s highly competitive business landscape.

Loyalty 65

Loyalty Tools Social Media Loyalty Programs 65

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? We hear loyalty leaders state all the time that they have embraced ‘best practices’. That’s right, loyalty programs should be a profit center.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Steve DiGioia

MAY 1, 2023

In this article, we’ll explore why relying solely on great service is actually a trap that could lead to the downfall of your business. To cultivate customer loyalty, businesses should focus on creating a comprehensive and holistic experience that goes beyond just good service. ” But is that really true?

Loyalty Programs 162

Loyalty Programs Social Media Loyalty Innovation 162

Lumoa

FEBRUARY 9, 2023

If you want to know, how B2C CX is different from B2B CX, check: this insightful article, written by Lynn Hunsaker “ The big difference between B2B customer experience and B2C ” in MarketingMag Brand Experience Brand experience is how you design, see and want your customer experience to be.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Lumoa

FEBRUARY 2, 2023

In This Article: What is Customer Experience and Why Is it Important? That’s where they’ll communicate with you via social media and email. Implement a Loyalty Program Loyalty programs are all the rage right now. Your loyalty program can create a positive customer experience.

Retail 221

Retail Net Promoter Score Strategy Customer Experience 221

Comm100

FEBRUARY 10, 2022

So, if you’re eager to unlock the secrets of personalizing customer service , this article will help you strategize your own personalization framework and deliver memorable customer experiences. Glossier’s customer service department responds to buyer messages and comments on social media.

Self Service 130

Self Service Customer Service Strategy Chatbots 130

Lumoa

JUNE 26, 2023

This article tells you all about omnichannel marketing, its benefits, and the top ways to boost your customer experience. In This Article: What is omnichannel marketing customer experience? They want to browse online, pick up offline, and tag your brand on social media.

Omni-Channel 195

Omni-Channel Customer Experience Net Promoter Score Effort Score 195

ShepHyken

APRIL 17, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. This excellent article has several ways to drive loyalty with millennials. Social media gives customers a loud voice and a huge platform.

Social Media 79

Social Media Customer Service Airlines Loyalty 79

CSM Magazine

JUNE 4, 2024

Instagram is more than just a social media platform; it’s a powerful tool for brands to connect with their audience. This article explores five top services that can help you increase real interactions on Instagram by providing authentic followers, views, and likes.

Engagement 59

Engagement Loyalty Programs Social Media Analytics 59

Lumoa

NOVEMBER 21, 2023

In this article, we will go over how AI has transformed customer feedback analysis in detail while throwing some light on the trends, challenges, and the future. It helps Starbucks to personalize their communications, marketing, loyalty programs, and even keep a tab of in-store inventory. And this was just one example.

Analysis 195

Analysis Feedback Social Media Chatbots 195

CSM Magazine

AUGUST 21, 2023

This article will provide you with ten effective ways to improve your retail customer engagement efforts. By understanding your customers’ preferences and behavior, you can build stronger relationships and increase their loyalty to your brand. UGC provides social proof and creates a sense of community surrounding your brand.

Retail 52

Retail Customer Engagement Engagement Social Media 52

Currency Alliance

SEPTEMBER 17, 2019

In this new content series, we show what a world-beating loyalty program would look like in four different sectors, and discuss the brands currently showing the potential to build that ‘world-beating’ program. and changing consumer behavior is impacting the legacy loyalty model, and setting the stage for new leaders to emerge.

Loyalty Programs 40

Loyalty Programs Travel Loyalty Airlines 40

GetFeedback

MAY 5, 2019

Some other fast ways of getting in touch with customers when you want to hear from them are social media pages and messaging apps, but make sure to do it moderately. Offer some awesome customer loyalty programs. You may think the loyalty plans are purely promotional assets. Business example: Glossier. .

Sales 277

Sales Loyalty Programs Social Media Policies 277

CSM Magazine

OCTOBER 3, 2024

When customers receive personalized experiences , they feel like they matter – and that loyalty grows naturally from there. Reward Loyalty Implement a loyalty program that rewards repeat business. Offer exclusive discounts, early access to new products, or special promotions to returning customers.

How To 52

How To Loyalty Programs Customer Retention Exceptional Customer Service 52

Win the Customer

SEPTEMBER 21, 2020

In this article, we’ll be looking at ways in which you can increase sales and customer engagement for your Shopify store. Start a Customer Loyalty Program. Moreover, loyalty programs can make consumers feel appreciated and build an emotional connection with the brand. Improve Your Customer Support.

Sales 111

Sales Customer Engagement e-support Engagement 111

Beyond Philosophy

JUNE 1, 2015

And, what is the impact of loyalty programs on enterprise profitability? Overall, companies with loyalty programs have grown at about the same rate as companies without them; but there is variance in performance value among industries. Key among these are: Integrate Loyalty Into the Full Experience. Use the Data.

Loyalty Programs 60

Loyalty Programs Loyalty Airlines Hotels 60

ProProfs Chat

DECEMBER 4, 2020

The marketing team can do thorough audience research using tools like Google Analytics and social media analytics to compile data on existing customers and social audience such as: Age. A lot of customers resort to social media platforms in case they have complaints with the brand. Challenges. Stage of Life.

Strategy 98

Strategy Customer Service Marketing Social Media 98

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Leverage Social Media Platforms Social media platforms like Facebook, Twitter, Instagram, and YouTube are great tools for engaging with your customers.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

ShepHyken

JULY 24, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation.

Customer Service 53

Customer Service Loyalty Programs Self Service Loyalty 53

ShepHyken

AUGUST 30, 2019

This week we feature an article by Lukas Sitar who writes about growing and sustaining customer lifetime value for the entire customer cycle. By producing valuable content and distributing it through channels like your blog, email, social media accounts, and even SMS, you’ll start to build engagement with your customers.

Loyalty Programs 109

Loyalty Programs Lifetime Customer Loyalty Poor Customer Service 109

CSM Magazine

JULY 13, 2022

Blogs and articles. Publishing articles and blogs not just helps with search engine optimization, but you can also share the information on your social media platforms. Social media. Customer loyalty programs. Consider your business as an online community, especially on social media.

Touchpoint 69

Touchpoint Customer Journeys Self Service Chatbots 69

CSM Magazine

APRIL 30, 2024

Data Integration Tools These tools help in combining data from different sources, such as CRMs, ERP systems, social media, and other databases, to create a unified view. Data warehouses are optimized for analysis and querying of structured data, whereas data lakes can handle large volumes of raw, unstructured data.

Technology 52

Technology e-support Loyalty Programs Social Media 52

NobelBiz

OCTOBER 24, 2023

Social media engagement for customer feedback. Loyalty program enrollment for customer retention. In today’s digital age, customers can engage with brands through a wide range of channels, including social media platforms , email , and more. Addressing social media comments to resolve issues.

Customer Journeys 104

Customer Journeys Customer Experience Contact Center Touchpoint 104

ECXO

MARCH 24, 2024

It can process information about a customer’s past purchases, browsing history, and even social media activity. 5. Social Media Engagement: Metrics like likes, shares, comments, and mentions on social media platforms provide insights into customers’ preferences, brand sentiment, and engagement levels.

Customer Experience 156

Customer Experience Social Media Analysis Loyalty 156

Currency Alliance

FEBRUARY 20, 2023

This article on the loyalty rules engine is probably the second-most important article I will ever write on loyalty marketing*. It is the most powerful, yet under appreciated module (or tool) in a loyalty marketing stack of software. Nearly every month, it is the most-read article in our blog.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

CSM Magazine

AUGUST 13, 2024

In this article, you’ll learn how advanced communication technology can improve your customer relationship management (CRM) and retention, helping you build stronger connections and achieve lasting success. Loyalty Programs and Incentives Advanced communication tools facilitate the creation and management of loyalty programs.

Management 52

Management Multi-Channel CRM Loyalty Programs 52

ShepHyken

AUGUST 8, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. My Comment: This short article has five simple, yet powerful questions related to a company’s customer experience strategy. And even if you’re not.)

Net Promoter Score 48

Net Promoter Score Infographics Customer Service Loyalty Programs 48

GetFeedback

FEBRUARY 2, 2020

Start a customer loyalty program. You can start a credit card rewards program that is very successful with many customers, but it’s important to be transparent about the implications of the card and how much spending they have to put on it in the first month.

Loyalty 170

Loyalty Loyalty Programs Rewards Programs Social Media 170