InMoment XI

DECEMBER 22, 2022

This article is designed to give you InMoment’s take on what voice of customer examples look like. This can include listening posts like customer support interactions, emails, live chats, direct surveys, online product reviews, social media comments, and more! Step #3: Understand Your Customer Data. The result?

Voice of Customer 418

Voice of Customer Examples Strategy Net Promoter Score 418

ShepHyken

APRIL 26, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Brian Solis has a compelling article about this very topic. Here are my top five picks from last week. Think about that!

Customer Service 140

Customer Service Loyalty Programs Social Media Contact Center 140

InMoment XI

DECEMBER 10, 2024

Use surveys and social media monitoring to capture insights into customer experiences. Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Lumoa

FEBRUARY 9, 2023

If you want to know, how B2C CX is different from B2B CX, check: this insightful article, written by Lynn Hunsaker “ The big difference between B2B customer experience and B2C ” in MarketingMag Brand Experience Brand experience is how you design, see and want your customer experience to be.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

GetFeedback

MAY 5, 2019

Some other fast ways of getting in touch with customers when you want to hear from them are social media pages and messaging apps, but make sure to do it moderately. Offer some awesome customer loyalty programs. You may think the loyalty plans are purely promotional assets. Business example: Glossier. .

Sales 277

Sales Loyalty Programs Social Media Policies 277

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Social networks 2.

Social Media 98

Social Media Brands Video Entertainment 98

ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof.

Social Media 89

Social Media Self Service Customer Service Marketing 89

Comm100

FEBRUARY 17, 2025

I could start this article with a history of how technology has impacted sports betting. This means AI can analyze not just numbers, but also qualitative inputs like player sentiment, social media activity, real-time game conditions, and even weather patterns that might impact a game. All useful, sure.

Sports 130

Sports Chatbots Social Media Competitive Advantage 130

Lumoa

FEBRUARY 2, 2023

In This Article: What is Customer Experience and Why Is it Important? That’s where they’ll communicate with you via social media and email. Implement a Loyalty Program Loyalty programs are all the rage right now. Your loyalty program can create a positive customer experience.

Retail 221

Retail Net Promoter Score Strategy Customer Experience 221

ShepHyken

MAY 28, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In this article, he shares a Ritz-Carlton story, which as usual, is a model for how to deliver a memorable experience that gets talked about.

Customer Service 78

Customer Service Loyalty Programs Social Media Loyalty 78

CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. Here, we will explore the latest strategies shaping loyalty programs in 2025 and what they mean for your brand. This affects everyone.

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52

ShepHyken

DECEMBER 30, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Using Social Media to Connect with Your Most Loyal Customers by Michael A. Create a better experience for them on social media.

Customer Service 85

Customer Service Self Service Social Media Customer Centricity 85

ProProfs Chat

MAY 31, 2019

How to Cultivate Customer Loyalty. The primary purpose of a customer loyalty program is to leverage the current customers into promoting the brand and retaining new customers. The question arises as to what approach should a business take to cultivate brand loyalty among its customers. It is Cost Effective.

Loyalty Programs 66

Loyalty Programs Loyalty Net Promoter Score How To 66

ShepHyken

APRIL 17, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. This excellent article has several ways to drive loyalty with millennials. Social media gives customers a loud voice and a huge platform.

Social Media 79

Social Media Customer Service Airlines Loyalty 79

Lumoa

JUNE 26, 2023

This article tells you all about omnichannel marketing, its benefits, and the top ways to boost your customer experience. In This Article: What is omnichannel marketing customer experience? They want to browse online, pick up offline, and tag your brand on social media.

Omni-Channel 195

Omni-Channel Customer Experience Net Promoter Score Effort Score 195

Steve DiGioia

MAY 1, 2023

In this article, we’ll explore why relying solely on great service is actually a trap that could lead to the downfall of your business. To cultivate customer loyalty, businesses should focus on creating a comprehensive and holistic experience that goes beyond just good service. ” But is that really true?

Loyalty Programs 162

Loyalty Programs Social Media Loyalty Innovation 162

ShepHyken

MAY 22, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here’s an article with several short examples about how companies created a culture that helped create the experience that retains customers.

Customer Service 13

Customer Service Loyalty Programs Social Media Culture 13

CSM Magazine

FEBRUARY 6, 2025

Deepens Relationships Offering personalized items as rewardswhether after a purchase, during events, or even as part of a loyalty program creates a memorable moment for customers. Reward Loyal Customers Show your appreciation for repeat customers by gifting personalized merchandise as part of your loyalty program.

Loyalty 52

Loyalty Loyalty Programs Social Media Brands 52

ShepHyken

MAY 13, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: This article is about customer support. My Comment: I enjoy articles on customer service metrics. Ease of use. Data analytics.

Customer Service 76

Customer Service Loyalty Programs Customer Retention Social Media 76

ShepHyken

SEPTEMBER 19, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 4 Ways Brands Are Boosting Customer Loyalty by Scott Clark. That’s what I was thinking as I started reading the article.

Loyalty Programs 66

Loyalty Programs Customer Service Infographics Chatbots 66

ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. ’ My Comment: I had heard about the “Zero Consumer” but wasn’t 100% sure what it meant until I read this article.

Customer Service 85

Customer Service Loyalty Programs Retail Loyalty 85

Comm100

FEBRUARY 10, 2022

So, if you’re eager to unlock the secrets of personalizing customer service , this article will help you strategize your own personalization framework and deliver memorable customer experiences. Glossier’s customer service department responds to buyer messages and comments on social media.

Self Service 130

Self Service Customer Service Strategy How To 130

GetFeedback

FEBRUARY 2, 2020

Start a customer loyalty program. You can start a credit card rewards program that is very successful with many customers, but it’s important to be transparent about the implications of the card and how much spending they have to put on it in the first month.

Loyalty 170

Loyalty Loyalty Programs Rewards Programs Social Media 170

ShepHyken

NOVEMBER 13, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. This is a great interview, and included with the article is the video. 5 Innovative Ways to Inspire Customer Loyalty by Vivian Wagner .

Customer Service 15

Customer Service Chatbots Loyalty Programs Social Media 15

ShepHyken

JULY 24, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation.

Customer Service 29

Customer Service Loyalty Programs Self Service Loyalty 29

Currency Alliance

AUGUST 15, 2024

This is precisely what loyalty programs were originally designed for, as marketing platforms purpose-built for measuring and incentivizing customer engagement, including when the customer is not shopping with your brand. For instance, airline miles can widely be exchanged out of hotel programs.

Loyalty Programs 52

Loyalty Programs Loyalty Marketing Ecommerce 52

ShepHyken

AUGUST 30, 2019

This week we feature an article by Lukas Sitar who writes about growing and sustaining customer lifetime value for the entire customer cycle. By producing valuable content and distributing it through channels like your blog, email, social media accounts, and even SMS, you’ll start to build engagement with your customers.

Loyalty Programs 109

Loyalty Programs Lifetime Customer Loyalty Poor Customer Service 109

Win the Customer

SEPTEMBER 21, 2020

In this article, we’ll be looking at ways in which you can increase sales and customer engagement for your Shopify store. Start a Customer Loyalty Program. Moreover, loyalty programs can make consumers feel appreciated and build an emotional connection with the brand. Improve Your Customer Support.

Sales 111

Sales Customer Engagement e-support Engagement 111

C3Centricity

AUGUST 26, 2019

A recent article on Business2Community by Owen Ray said that. ” If you want to understand more on the topic of cookies I highly recommend this two-part article. ” If you want to understand more on the topic of cookies I highly recommend this two-part article. “ The tracking cookie is crumbling.

Customer Centricity 189

Customer Centricity Fashion Airlines Customers 189

Lumoa

NOVEMBER 21, 2023

In this article, we will go over how AI has transformed customer feedback analysis in detail while throwing some light on the trends, challenges, and the future. It helps Starbucks to personalize their communications, marketing, loyalty programs, and even keep a tab of in-store inventory. And this was just one example.

Analysis 195

Analysis Feedback Social Media Chatbots 195

GetFeedback

JUNE 11, 2019

In this article, we’re sharing the four key findings from Deloitte’s report to help you understand how you might use emotional connections to drive loyalty for your brand. Customers first use rational considerations such as price, promotions, and loyalty programs to consider if a product is right for them.

Study 170

Study Loyalty Connections Loyalty Programs 170

Beyond Philosophy

JUNE 1, 2015

And, what is the impact of loyalty programs on enterprise profitability? Overall, companies with loyalty programs have grown at about the same rate as companies without them; but there is variance in performance value among industries. Key among these are: Integrate Loyalty Into the Full Experience. Use the Data.

Loyalty Programs 60

Loyalty Programs Loyalty Airlines Hotels 60

CSM Magazine

OCTOBER 21, 2024

Provide options such as email, live chat, social media, and phone support to ensure that customers can reach you via their preferred method. Furthermore, leverage social media platforms to engage with customers, answer their questions, and build a community around your brand.

Tips 52

Tips Customer Experience Social Media Customer Centricity 52

Thematic

OCTOBER 30, 2024

This article looks at real-world examples of how various industries can use VoC insights to improve customer experience and business performance. Collect customer feedback through various channels Use surveys, interviews, social media, and other methods to gather comprehensive qualitative feedback from your customers.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

Currency Alliance

APRIL 15, 2024

Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. Points and miles are a dominant and popular form of loyalty value. Many brands could actually earn greater loyalty by issuing a partner brand’s loyalty currency – or, simply allowing customers to ‘burn’ (i.e.,

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

ProProfs Chat

DECEMBER 4, 2020

The marketing team can do thorough audience research using tools like Google Analytics and social media analytics to compile data on existing customers and social audience such as: Age. A lot of customers resort to social media platforms in case they have complaints with the brand. Challenges. Stage of Life.

Strategy 98

Strategy Customer Service Marketing Social Media 98

CSM Magazine

MARCH 28, 2025

Be Available Across Channels Ensure customers can reach you on their preferred platform, whether its email, phone, live chat, or social media. Acknowledge Customer Loyalty Reward long-term customers through loyalty programs , discounts, or personalized offers to show appreciation. Respond Quickly Speed is critical.

Customer Service 52

Customer Service Self Service Effort Score Loyalty Programs 52