6 Mistakes to Avoid at All Cost in Customer Service Phone Support
NobelBiz
FEBRUARY 17, 2023
Mistake 2: Keep your client waiting on the line “All our agents on the line. Your anticipated wait time is 10 minutes “. Who hasn’t gotten this voice message and then hung up after listening to the same song for a long time? The callback option offers many benefits that enables workflow to perform at its best.
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