NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

Joe Rawlinson

APRIL 25, 2018

Automatic Callback Phone System. You have to make sure that your call center works towards providing a delightful customer experience at all times. The automatic callback system will help you to bring your service system to another level. A dedicated mobile app is a great way to connect with your customers.

Tools 114

Tools Automatic Callback Self Service Customer Service 114

NobelBiz

FEBRUARY 21, 2023

For call centers, customer engagement is a proxy for the quality of the relationship between their business and their client. What are the most effective call center technologies for increasing customer engagement? And which call center technologies should you use? How critical is customer engagement?

Call Center 52

Call Center Customer Engagement Technology Engagement 52

NobelBiz

AUGUST 2, 2022

Call abandonment is a phenomenon that call centers do everything they can to avoid. However, call center agents are not always accessible right away. However, call center agents are not always accessible right away. What is the Call Abandonment Rate for Contact Centers?

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52

NobelBiz

APRIL 21, 2022

What is CTI – Computer Telephony Integration – in Call Centers? CTI or Computer Telephony Integration is a technology that was developed in response to the need for companies to connect their telecommunications networks with their computers. On the other hand, this technology is useful for all forms of campaigns.

Contact Center 52

Contact Center Call Center Social Media CRM 52