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Brad Butler, ContactCenterSoftware Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contactcenters, causing negative consequences for both agents and customers. – Brad Butler, ContactCenterSoftware Consultant @ NobelBiz 2.
Choose a more efficient means of communicating with and informing your customers using a cloud contactcenter solution – CCaaS. Engage with your customers using a variety of channels, SMS, phone calls, WhatsApp, Webchat, e-mail, Socialmedia, and so on.
Consumers have become more competitive and erratic as a result of the rise of socialmedia and new emerging technologies. With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contactcenters. Conclusion: What are customers expecting from your contactcenter?
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