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Offering clients call-back is the greatest way to decrease customer service abandonment. By optimizing resources, automaticcallback may smooth out calls during peak hours and balance supply and demand. The callback option enables your call center to function at peak efficiency. Is there an alternative for call centers?
Call origin: Automaticcallback and directory sharing are additional features of the CTI system. First and foremost, the call center architecture computer telephony integration CTI is composed of: The Private Automatic Branch Exchange (PABX) is a private telephone switch. How does computer telephony integration work?
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