Automatic Callback Customer Care Omni-Channel Wait Times 
NobelBiz
AUGUST 2, 2022
The abandoned call rate is a Key Performance Indicator of customer contact center quality that can be applied to both inbound and outbound campaigns. For inbound campaigns, it reflects the proportion of calls presented where the caller abandons the call due to excessive waiting time or a discouraging IVR.
NobelBiz
APRIL 21, 2022
Today we talk about Omnichannel and consumer 2.0. The telephone in contact centers, a more conventional but still commonly used channel, has not escaped this resurgence and that’s where CTI or Computer Telephony Integration comes in. Call origin: Automatic callback and directory sharing are additional features of the CTI system.
Expert insights. Personalized for you.
52 
Let's personalize your content