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What are the most effective call center technologies for increasing customer engagement? Key Points: Customer Engagement will more likely lead to additional purchases, customerloyalty, and good e-reputation. Please find out more from our podcast episode Understanding your customer: Omnichannel vs. Optichannel 2.
Call origin: Automaticcallback and directory sharing are additional features of the CTI system. First and foremost, the call center architecture computer telephony integration CTI is composed of: The Private Automatic Branch Exchange (PABX) is a private telephone switch. How does computer telephony integration work?
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