NobelBiz

MAY 9, 2023

In a regular set-up, where agents manually select, dial, and wait for the call to connect is estimated that a total of 36 hours is being wasted each month – per rep. For example, Predictive dialers can reduce the time between calls to just 3 seconds, saving an average of 45 minutes per day PER AGENT.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

AUGUST 2, 2022

For inbound campaigns, it reflects the proportion of calls presented where the caller abandons the call due to excessive waiting time or a discouraging IVR. During peak call periods, for example, the Christmas season or Black Friday, call centers are being inundated with calls as a result of the surge in engagement requests.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52

NobelBiz

FEBRUARY 17, 2023

Mistake 2: Keep your client waiting on the line “All our agents on the line. Your anticipated wait time is 10 minutes “. Who hasn’t gotten this voice message and then hung up after listening to the same song for a long time? The callback option offers many benefits that enables workflow to perform at its best.

Customer Service 52

Customer Service Automatic Callback Call Center Contact Center 52

NobelBiz

APRIL 21, 2022

As a result, the file shared with the client with the incoming call number will appear immediately in the agent’s CRM display, ensuring customized and high-quality customer service while also avoiding waiting time. Call origin: Automatic callback and directory sharing are additional features of the CTI system.

Contact Center 52

Contact Center Call Center Social Media CRM 52