NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. Implement strategies like call routing, automatic callbacks, and skill-based routing to minimize call wait times and keep customers happy.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

FEBRUARY 21, 2023

Customers who strongly connect to your brand are more likely to make additional purchases, remain loyal, and spread positive feedback about your business. A future interaction may elicit feedback or even more advanced recommendations. Engaging one’s clientele is essential for various reasons.

Call Center 52

Call Center Customer Engagement Technology Engagement 52

DCX

JANUARY 26, 2025

The Problem in Numbers: Only 5% of customers trust the automatic callback option. Listening to Feedback: By collaborating with stakeholders, TMC refined the design to ensure it truly met users’ needs. 😊 Here’s how you can get involved: Got feedback? 79% of calls involve being transferred at least once.

Automatic Callback 52

Automatic Callback Culture Innovation Retail 52