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OMNI+ powered by SafeSelect is here to end all present and future compliance-related issues. Implement strategies like call routing, automaticcallbacks, and skill-based routing to minimize call wait times and keep customers happy. At NobelBiz, we understand the importance of staying compliant without sacrificing performance.
For inbound campaigns, it reflects the proportion of calls presented where the caller abandons the call due to excessive waiting time or a discouraging IVR. By optimizing resources, automaticcallback may smooth out calls during peak hours and balance supply and demand. Is there an alternative for call centers?
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