This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long waittimes can be a significant challenge for contact centers, causing negative consequences for both agents and customers. To mitigate these issues, many contact centers use dialers to eliminate unwanted waittimes.
For inbound campaigns, it reflects the proportion of calls presented where the caller abandons the call due to excessive waitingtime or a discouraging IVR. IVR – Interactive Voice Response Businesses should invest in good Interactive Voice Response (IVR ) to reduce waittimes.
Mistake 2: Keep your client waiting on the line “All our agents on the line. Your anticipated waittime is 10 minutes “. Who hasn’t gotten this voice message and then hung up after listening to the same song for a long time? The callback option offers many benefits that enables workflow to perform at its best.
As a result, the file shared with the client with the incoming call number will appear immediately in the agent’s CRM display, ensuring customized and high-quality customer service while also avoiding waitingtime. Call origin: Automaticcallback and directory sharing are additional features of the CTI system.
We organize all of the trending information in your field so you don't have to. Join 97,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content