InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. brands must recognize that the ability to manage their digital channels and digital reputation is a crucial success factor.

Automotive 195

Automotive Management Social Media Feedback 195

InMoment XI

OCTOBER 29, 2024

Brand values: Customers connect with brands that reflect their own values. Brands that show commitment to sustainability, ethics, or social causes can foster loyalty through shared principles. Customers appreciate ease at every touchpoint of their journey. Invest in loyalty programs. Express gratitude.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

C Space

DECEMBER 2, 2021

Rita Felder, Director, Mercedes-Benz Brand and Marketing Strategy. Our goal is to strengthen the long-term emotional connection to our brands by creating a holistic luxury experience across all touchpoints of the customer journey.”. We are also redefining automotive luxury with the all new EQS and EQE. Yes and no.

Innovation 52

Innovation Automotive Fashion Social Media 52

NobelBiz

APRIL 16, 2024

Whether it’s through social media, email, chat, phone, or in-person interactions, businesses must ensure that customers receive the same level of service and attention across all touchpoints. This involves aligning messaging and interactions with customer needs and preferences, ensuring consistency and relevance across all touchpoints.

Omni-Channel 52

Omni-Channel Customer Engagement Engagement Contact Center 52