InMoment XI

DECEMBER 10, 2024

Encourage Long-Term Engagement Engagement is crucial to keeping customers connected to your brand. Regular interactions remind customers of the value you offer and encourage long-term loyalty. Personalized recommendations, gamification, or exclusive community access can help foster long-term relationships.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

BirdEye

DECEMBER 8, 2022

Interactive social media apps usually focus on engagement, encouraging users to communicate through gamification, competitions, or voting. For example, TripAdvisor is focused on the hotel industry, Zomato focuses on the restaurant industry, and DealerRater focuses on the automotive industry.

Social Media 98

Social Media Brands Video Entertainment 98

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. It specializes in customer experience management.

Feedback 52

Feedback Tools Management Knowledge Base 52

SurveySensum

NOVEMBER 22, 2024

Ease of Use We all know that Qualtrics is a powerful customer experience management tool, however, beginners may find its interface complex or difficult to navigate. It claims to be the world’s first pocket-sized customer experience coaching platform. Let’s see! Can’t add more questions Source: G2 , Promoter.io

Multi-Channel 52

Multi-Channel NPS Analysis Analytics 52