ViiBE Blog

JULY 8, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Continuously highly rated by analysts, IBM offers some of the most innovative cybersecurity solutions out there. Free Retail E-book available now! ViiBE Blog. What are the different kinds of top cybersecurity companies? Customer experience , Technology.

Company 52

Company Government Self Service Transportation 52

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. You can talk or text Zappos customer support. How will COVID-19 affect Customer Experience?

Omni-Channel 52

Omni-Channel Customer Experience Social Media Banking 52

COPC

JUNE 4, 2020

“We need to focus more on the issues that trouble us in these remote working times and innovate with technology to combat privacy concerns, quickly adapt and adopt platforms for virtual collaboration (some of which have such an impressive ability to foster teamwork) and keep an open mind. About TDCX. TDCX has won over 230 industry awards.

Contact Center 55

Contact Center e-support Connections Automotive 55

Think Customers

FEBRUARY 18, 2020

When virtual reality (VR) technology first came out it was a novelty primarily seen as an innovative way for gamers to dive into a digital world. For automotive workers, this is a fantastic method to peel away at the layers of a car to see the extent of damage and how each piece affects another.

Training 52

Training Technology Automotive Transportation 52

SmartKarrot

AUGUST 12, 2021

In this context, many organizations are leveraging AI to boost their customer experience (CX) with more innovative techniques. Besides, automated responses to customer queries will help companies reduce training time for support teams and save revenue in handling repetitive questions.

Customer Experience 11

Customer Experience Automotive Chatbots e-support 11

Horizon CX

DECEMBER 1, 2023

let’s explore a couple of real-world examples that illustrate the crucial link between CX and strategic goals: Amazon: Customer-Centric Innovation for Market Leadership Alignment with Strategic Goals: Amazon’s relentless focus on customer experience is tightly aligned with its strategic goals.

Customer Journeys 130

Customer Journeys Customer Centricity Automotive Fashion 130

Natalie Petouhof

MAY 27, 2016

Customer Experience IOT in the Automotive Industry-Upcoming. **. . • Halo Uses Xively’s Internet of Things Platform to Redefine Safety Devices. • Customer Experience IOT in the Automotive Industry-Upcoming. **. Mobile Customer Service-Upcoming. **. . • The State of Customer Service and Support Evolves . •

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

AWS Machine Learning

JANUARY 7, 2025

As the LCH business continues to grow, the LCH team has been continuously exploring ways to improve their support to customers (members) and to increase LSEGs impact on customer success. Conclusion This post provides an overview of LSEGs experience in adopting Amazon Q Business to support LCH client services agents for B2B query handling.

Groups 104

Groups Knowledge Base Financial e-support 104

AWS Machine Learning

NOVEMBER 21, 2024

Today, we’re excited to share the journey of the VW —an innovator in the automotive industry and Europe’s largest car maker—to enhance knowledge management by using generative AI , Amazon Bedrock , and Amazon Kendra to devise a solution based on Retrieval Augmented Generation (RAG) that makes internal information more easily accessible by its users.

Management 82

Management e-support Innovation System 82

AWS Machine Learning

MARCH 27, 2025

We also showcase a real-world example for predicting the root cause category for support cases. This use case, solvable through ML, can enable support teams to better understand customer needs and optimize response strategies. Lets look at how generative AI can help solve this problem.

Training 112

Training Data e-support Software 112

Wired and Dangerous

MAY 25, 2021

The new ICA is designed to enhance the ICO’s role as a forum for intergovernmental consultations, to increase its contributions to meaningful market information and market transparency, and to ensure that the organization plays a unique role in developing innovative and effective capacity building in the coffee sector.

Insurance 91

Insurance Policies e-support Government 91