InMoment XI

SEPTEMBER 1, 2022

Deploy Microsurveys at Key Touchpoints: Get customer feedback in the moments that matter. At InMoment, we frequently sit down with brand executives and look at real-time metrics that show how much revenue has been recovered due to their closed loop program. But a “good” retention rate is highly varied by the industry you’re in.

Customer Retention 260

Customer Retention How To Customer Journeys Telecommunications 260

SurveySensum

SEPTEMBER 7, 2023

So what should have been the right question to ask at this touchpoint? Since Net Promoter Score is a loyalty metric it is not the right question here. This helped them to gather feedback in real-time across the important touchpoints, take action, and resolve issues in time. You’ll simply ignore it, right? Let’s find out.

NPS 52

NPS Survey Net Promoter Score Automotive 52

Qualtrics

FEBRUARY 17, 2020

Find out how moving away from the metrics and towards a culture of action can help you become an XM master. Traditional metrics don’t cut it. See how delivering real-time, 1-to-1 personalized experiences across touchpoints can drive measurable benefits for your company. Automotive —14:00-14:45 // Thurs, 12 March.

Government 34

Government Leadership Employee Experience Automotive 34