Remove Automotive Remove Loyalty Remove Loyalty Programs Remove Technology
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How to Provide Exceptional Automotive Customer Service

CSM Magazine

Here’s our guide on how to deliver exceptional automotive customer service. Technical Knowledge : Ensure your team is well-versed in common automotive issues and solutions so they can confidently assist customers. Customer Appreciation Events : Host events to show your appreciation for your customers’ loyalty.

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Loyalty technology for the API economy

Currency Alliance

Such ‘digital washing’ (like greenwashing in the context of environmental protection) is also taking place in loyalty, where various vendors claim to be true SaaS platforms or API-centric. To help businesses on this path, we have decided to share our experience in building an API-centric loyalty platform over the years.

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Customer Experience Management: Why It’s Key for Retention and Growth

InMoment XI

As a result, businesses gain valuable insight into customer expectations, which guides strategy on boosting retention and loyalty. Here is how customer experience management helps make that possible for you: It enhances customer retention and loyalty. It helps enhance customer loyalty.

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10 Ways QR Codes Can Revolutionize Customer Service

CSM Magazine

Originally designed for tracking parts in the automotive industry, QR codes have evolved far beyond their initial purpose. Loyalty Programs Instead of carrying multiple loyalty cards, customers can scan a QR code to check-in, accrue points, or redeem rewards.

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In Mobility, Loyalty Strategy Will Decide Who Wins

Currency Alliance

when the automotive and mobility industries shifted from a driver- or owner-focused value proposition to a customer-centered one; and when micromobility started to scale up.” [i]. Enter: loyalty marketing. In 3-5 years’ time, the market leaders will have emerged, so now is the moment to include loyalty mechanics to get the upper-hand.

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13 Proven auto repair marketing strategies to boost sales

BirdEye

Various marketing techniques and channels are used to reach and engage potential clients who need automotive repair and maintenance services. Customer loyalty: A big part of auto repair shop marketing involves turning first-time customers into long-term advocates. Benefits of implementing a loyalty program A.

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Leave Me Alone as the next CX

Zeisler Consulting

Last year I had a lot of interactions with my car company and other support organizations having to do with my automotive needs. I write a lot (these days, at least, it seems) about cars. The tl;dr on that is that the company was considering (Did they go through with it?