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Unified Agent Desktop is a solution that streamlines procedures and links multiple software with customer data, allowing your agents to focus on customer requirements and improve brandvalue with each interaction. With fewer interruptions, the first call resolution is expected to improve, and the averagehandlingtime will decrease.
For call centers, the Unified Agent Desktop is a solution that streamlines procedures and links multiple software with customer data, allowing your agents to focus on customer requirements and improve brandvalue with each interaction. In other words, an agent can retain only the fields necessary for his task and discard the rest.
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