TechSee

JUNE 11, 2019

All metrics progress simultaneously, reinventing contact center culture and improving the bottom line, thanks to significant cost savings and higher customer retention. The results provide eye-opening insights into how Visual Assistance enhances customer service KPIs across numerous industries.

Self Service 117

Self Service Technology Customer Service Contact Center 117

TechSee

JUNE 25, 2019

Intent prediction enables call centers to up their game by giving customers the assistance they need in the way they want it. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Emotion analytics. Gamification. High-level data analysis.

Technology 122

Technology Customer Service Contact Center Gamification 122

Magellan Solutions

SEPTEMBER 10, 2019

Given that you are transferring your customer service or sales functions to a third-party company, expect that you’ll have less control over these processes. Maintain regular communication with your offshore team so you can track the progress of your campaign. How Much Does Call Center Outsourcing Cost? Call Volume.

Call Center 49

Call Center Call Center Solutions Contact Center Culture 49