Remove Average Handle Time Remove Call Center Solutions Remove Customer Retention Remove Self Service
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New Data Reveals How Critical Customer Service KPIs are Enhanced by Visual Assistance Technology

TechSee

All metrics progress simultaneously, reinventing contact center culture and improving the bottom line, thanks to significant cost savings and higher customer retention. The results provide eye-opening insights into how Visual Assistance enhances customer service KPIs across numerous industries.

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AI Customer Service: Today’s Most Transformative Technologies

TechSee

Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. For example, an angry customer might be routed to the customer retention team, and a happy, satisfied customer might be routed to the sales team to be pitched a new product or service.