Average Handle Time Call Recording Gamification 
Vonage
JANUARY 20, 2016
Some, like Five9, offer third party plug-in applications that redact credit card information from call recordings after the call. For example, you might want a dashboard that showcases which tickets required multiple calls before they could be closed. Includes gamification features.
Talkdesk
JULY 16, 2019
Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification.
Expert insights. Personalized for you.
120 
Let's personalize your content