Do Your Live Chat Agents Measure Up? The 9 Best Key Performance Indicators and How To Use Them
Comm100
SEPTEMBER 28, 2022
KPIs can measure the success of a company’s customer service strategy, the quality and effectiveness of its support, how well its agents are performing, and more. By focusing on the right KPIs, you can assess how smoothly your customer service operations are running or drill into specific problems. Click here.
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