Artificial Intelligence and the Customer Journey
Horizon CX
MARCH 19, 2022
Small wonder then that the ROI of AI is only being reported by 10% of businesses. For example, when issues arise that cannot be managed online or through a chatbot, contact by phone may be the only viable option. If you get this far, enter the dreaded wait time; “Your call is important to us. I tried that to no avail.
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