10 Tactics To Improve CX Through Contact Center IVR Messaging
NobelBiz
FEBRUARY 7, 2022
First, note all the regular phone and e-mail inquiries during your campaign. Understand why your callers contact you and their most pressing concerns and then alter the IVR structure to prioritize the most often picked options. According to a study, 62% of customers prefer to contact with businesses via email for customer support.
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