NobelBiz

SEPTEMBER 15, 2021

Data keeps beaming in in confirmation of a fact: the digital contact center is here. Voice is changing – average handle time is going up and calls are becoming more complex. Power report speculates that Average Handle Time went up because of agents’ and customers’ needs to socialize more.

Call Center 52

Call Center Self Service Average Handle Time Social Media 52

Playvox

JULY 14, 2023

Contact Center Agent Productivity Defined Call center agent productivity is based on the efficiency and effectiveness with which your agents handle customer interactions, such as incoming calls, emails, chats, and social interactions. How long does it take agents to handle an inbound call or inquiry?

Contact Center 74

Contact Center Measurement Call Center Abandon Rate 74

NobelBiz

JULY 23, 2024

. “Implementing omnichannel call center software transforms how insurance agencies operate by streamlining workflows and enhancing agent productivity. This not only boosts efficiency but also significantly improves customer satisfaction.” – Michael McGuire – Senior Contact Center Software Consultant 5.

Call Center 52

Call Center Insurance Omni-Channel Software 52