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New-age contactcenter solutions allow you to measure it continually, which is necessary if you want to reach this goal. Different metrics such as call volumes, service level objectives, and averagehandlingtime can be used to quantify shrinkage. Tiring, right?
New-age contactcenter solutions allow you to measure it continually, which is necessary if you want to reach this goal. Different metrics such as call volumes, service level objectives, and averagehandlingtime can be used to quantify shrinkage. Tiring, right?
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