Average Handle Time, Contact Center and Customer Experience Professionals

Guest Blog: 4 Easy Ways to Achieve Difficult Customer Contact Goals

ShepHyken

NOVEMBER 30, 2018

When speaking about the agent experience, thought leaders often focus on parties, fun work environments, and elaborate compensation structures. Actual customer contact agents, however, prioritize something else: the effort required to perform their work. Are the tools easy to use?

Omni-Channel

Omni-Channel Self Service Abandon Rate Policies

RapportBoost, CX Accelerator, and Comm100 to Lead Contact Center Innovation Webinar on Nov. 27 by Talkdesk

RapportBoost

NOVEMBER 25, 2018

– Event, sponsored by Talkdesk, to cover top priorities for contact centers on how to connect with customers, prospects via their preferred channels – San Diego, CA. We’ll showcase real case studies of how leading brands are connecting with customers on their preferred channels,” said Medrano. “In

Contact Center

Contact Center Innovation Average Handle Time Case Study

Customer Experience Update

Guest Blog: 4 Easy Ways to Achieve Difficult Customer Contact Goals

RapportBoost, CX Accelerator, and Comm100 to Lead Contact Center Innovation Webinar on Nov. 27 by Talkdesk

Webinars

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