7 Amazing Cases of Outsource Customer Service Philippines
Magellan Solutions
JULY 5, 2021
Significant decrease in the client’s Average Handling Time (AHT) by 34% in 30 days. This retailer outsourced another contact support center to manage their customer care. They added another outsourcing partner as First Contact Resolution (FCR) hovered around 76% and there was a spike in the Cost Per Call (CPC). .
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