Remove Average Handle Time Remove Customer Engagement Remove Customer Experience Professionals
article thumbnail

Guest Blog: 4 Easy Ways to Achieve Difficult Customer Contact Goals

ShepHyken

The proper first step therefore involves identifying a clear pain point or efficiency gap within the customer engagement journey. Alternatively, dissect average handle time for your agents’ phone conversations. As an example, evaluate abandonment within your web self-service channels.

article thumbnail

RapportBoost, CX Accelerator, and Comm100 to Lead Contact Center Innovation Webinar on Nov. 27 by Talkdesk

RapportBoost

The event, sponsored by Talkdesk , will discuss the top priorities for contact centers in connecting with customers and prospects via their preferred channels. CX Accelerator is here to serve you as a Customer Experience professional. 27th at 12:30pm PST. RapportBoost.AI About Comm100. Learn more at www.comm100.com/.