Average Handle Time, Customer Experience Design and Customer relationships

Future State of the Contact Center: ChatGPT in Customer Experience

BlueOcean

MARCH 13, 2023

If ChatGPT can help an agent feel supported and better positioned to achieve resolution for an escalated customer, all while quickly and effectively diffusing tense situations, we’re betting you’re going to see less agent burn-out on your toughest programs. And that’s one of the biggest benefits of ChatGPT-style AI.

Contact Center

Contact Center Customer Experience Self Service Chatbots

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. The provider also collected feedback from customers through post-interaction surveys and focus groups.

Strategy

Strategy Contact Center Average Handle Time First Call Resolution

Customer Experience Update

Future State of the Contact Center: ChatGPT in Customer Experience

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

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