7 Amazing Cases of Outsource Customer Service Philippines
Magellan Solutions
JULY 5, 2021
Thus decrease in customer satisfaction rate. After outsourcing, they managed to reap the following results: Customer Satisfaction Score (CSAT) increased by 21%. Significant decrease in the client’s Average Handling Time (AHT) by 34% in 30 days. Reduction by 15% in Average Handling Time (AHT).
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