Best Practice Number One: Start Your Self-Service Transformation Project with the Right Approach
NICE inContact
NOVEMBER 1, 2017
Why aren’t you seeing the results you’d like in the customer experience space? If your efforts aren’t optimally performing, it may be time to jumpstart a self-service transformation project in your contact center. However, many fear that the cost to implement this kind of self-service may outweigh the long-term benefit.
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