Average Handle Time Customer Service Representative Training 
Innovative CX
JANUARY 30, 2020
For four decades, I’ve been trying to improve the customer experience for organizations in a variety of industries and diverse geographic locations. Having a knowledgeable, well-trained professional customer service representative (CSR) is table stakes for any business, be it B2B, B2C or B2B2C.
TechSee
JUNE 4, 2019
Nowhere is that truer than in call center training – bringing new agents up to speed on products, processes and the productivity expected of them. Traditionally, contact centers have trained new agents using one-on-one coaching or classroom-style role-playing, where the focus is on imparting knowledge and customer service etiquette.
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TechSee
MARCH 4, 2024
Enterprise leaders are constantly seeking innovative ways to improve their customer experience (CX), ideally while improving their bottom line. However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor?
TechSee
MARCH 4, 2024
Enterprise leaders are constantly seeking innovative ways to improve their customer experience (CX), ideally while improving their bottom line. However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor?
InMoment XI
NOVEMBER 15, 2023
For instance, an e-commerce company analyzing customer feedback may discover emerging trends in consumer preferences, allowing them to proactively adapt their product offerings and gain an edge in the market. Better Employee Training : Customer experience analytics can also lead to improved employee training and development.
Win the Customer
JULY 6, 2023
This phase aims to determine what’s causing problems in your service delivery. This step involves testing different strategies, such as process redesign or staff training, to optimize the customer service experience. Common issues might include inefficient processes, inadequate training, or communication breakdowns.
rethinkCX
JUNE 12, 2024
Behind the curtain, it is about connecting the dots between hiring, training, implementing systems, intraday management and delivering on promised service levels while creating memorable experiences. Provide your agents with the right training in conjunction with your organization’s values, standards and culture.
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