NobelBiz

MARCH 5, 2024

This article will be your ultimate guide on call center reporting, where we’ll take you through how Nobelbiz’s cutting-edge capabilities are redefining what it means to excel in customer service. Table of Contents What is Call Center Reporting? This includes calls, emails, live chat, and social media.

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

Natalie Petouhof

SEPTEMBER 12, 2018

” If you are wondering how AI can move the needle on the metrics you get measured on every day, below is a short guide on how to get the best business results when considering AI as part of your Customer Service strategy. Implementing technology without strategy makes us do the wrong things faster !

Self Service 89

Self Service Customer Service Average Handle Time CRM 89

NobelBiz

MAY 21, 2024

These integrations allow call center agents to access and manage customer information swiftly, ensuring personalized and efficient service. Here are some key integration features and their benefits: CRM software integration provides enhanced customer profiles, streamlined workflows, and proactive support and sales opportunities.

Call Center 52

Call Center Contact Center Effort Score Average Handle Time 52

ShepHyken

MARCH 30, 2018

Depending on whether your Customer Care department is an extension of your marketing or your customer service strategy, the KPIs you give yourself may be different. Type: Customer Centric. Originally used by marketers, the Net Promoter Score is another very common KPI used by Customer Care departments.

Customer Experience 86

Customer Experience Average Handle Time Net Promoter Score Customer Care 86