ViiBE Blog

MAY 13, 2021

Customer satisfaction is a crucial metric and the priority of every call center employee. At the core of each call center or contact center is the customer interaction. Still, the software running behind the scenes plays a crucial role in ensuring optimum customer service. Conclusion.

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Call Center Technology Virtual Call Center Contact Center 52

ViiBE Blog

APRIL 8, 2021

Call centers have evolved beyond simple inbound call centers to many different types of contact centers offering services, including outbound calls, video calls, instant messaging, and automated messaging. The more options provided to the customer, the more the center can meet their needs.

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Call Center Experience Call Center Average Handle Time Virtual Call Center 52

ViiBE Blog

APRIL 28, 2021

So how can you evaluate a call center agent’s performance? This article will teach you how to measure an agent’s performance and other important customer service metrics. We will introduce you to some crucial KPIs and explain how to use them to improve your call center agents’ performance.

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Call Center First Call Resolution Average Handle Time Virtual Call Center 98

NobelBiz

MAY 24, 2022

Managing call center agents remotely has become a true challenge for the industry. Of course, including telecommuting in this work may appear to be a rather sophisticated sort of work that may appear to be rather sophisticated compared to typical customer service practice. Make use of the flow history.

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Call Center Tips Virtual Call Center Management 52